Rapport de stage Anglais

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INTRODUCTION

I did a national diploma course as management assistants during an individual study leave at the GRETA Training Center.

As part of this training and to obtain a diploma, I had to complete three periods of work training. I took one from July to August 2017 and the others in December 2017 and February 2018. These internships are an essential step in the professional life of a trainee, because they allow a first contact with the profession of assistant of management, as well as the practice of the theoretical learning and the exploration of its competences and professional and personal interests.

However, the search for a internship was not very easy. I inquired within my entourage. And finally my boyfriend finds a place in the company for which he works before I start the national diploma course.

THE COMPANY

LINGENHELD ENVIRONNEMENT is a simplified stock company, headquartered in DABO. I did my internship on the platform located in OBERSCHAEFFOLSHEIM. It is a medium-sized company in the environmental sector. It composed of 25 employees and was created in 1992. It is in charge of the pikup, treatment and recovery of waste generated by individuals, communities and businesses.

MY ASSIGNMENTS

During my internship, I had the opportunity to discover the job of management assistant and the role of environmental companies. Many missions were entrusted to me, in relation to those that I had to carry out as part of my training

I really enjoyed this internship which allowed me to realize that I had a great adaptability and that I was independent.

The missions carried out during this internship can be grouped in three domains: administrative, accounting and management of relations with the customers.

I was in charge of the invoicing of suppliers with OXIGENE accounting software. This task consisted of recording the invoices established by the suppliers on the software, then storing them with the other invoices which will have to be paid later in folders provided for this purpose. This was an important task since tracking supplier payments is an important factor in tracking company’s cash flow. After completing the invoice records, I had to process the invoices that had to be paid. This task consists of registering the invoice payments on the software and matching them with the amounts previously recorded.

During my second internship, I had the opportunity to do an analysis of the competition. So I did research on the different competitors of the company. This allowed the company to be in the market. I also prospected with the commercial, demarcating prospects. This allowed the company to know the needs and expectations of prospects to be able to offer them the appropriate services.

For four weeks I went to meet prospects. I was able to make the observation that the commercial brochure that the company gives to the prospects does not value enough are know how to do and does not show the proposed services

I therefore proposed to the company's sales representative as well as the operations manager, to modify this brochure, indicating the different services proposed (the collection, sorting and treatment of waste), and also the persons concerned with the services of the company. 

Actualy the brochure is in development. It is the commercial and the person in charge of communication and marketing who creates the new brochure.

By noting that the prospects did not want to talk too much about their current provider, during the canvassing, I suggested to my guardian to send them by email a prospecting survey. This could allow them to answer questions, to know their expectations against their providers, all remaining anonymous.

Unfortunately, the questionnaire only reported one response on the 200 sent. I think that the fact of not having offered them a commercial offer (discount, gift, etc.), did not encourage them to complete this questionnaire.

THE ATMOSPHERE

During my internship, I was not subjected to specific rules. My guardian did not give me a specific hour of work. So I could come and go at the time I wanted, as long as I was doing my 35 hours a week. So I chose to start at seven thirty in the morning, take thirty minutes of lunch and leave at 15:30 from Monday to Thursday, Friday I started at seven thirty and left at half past twelve.

The sector manager of Lingenheld Environnement encourages the initiative and autonomy of its employees by allowing greater flexibility in the organization of work. All employees and I practiced teamwork, integrating a good relationship between the manager and the employees.

CONCLUSION

I felt that I could develop my skills in this environment. My internship experience proved me right. This immersion in the professional world helped me to better target my career. I discovered the different positions in the company and I have an overview of how they work. At the end of the training, the management assistant of the company informed me of the director's wish to propose me a position within Lingenheld. I was flattered but refused, since I would like to continue my studies in professional license of human resources.

Annexe VI-3 (suite) BTS Assistant de gestion de PME-PMI à référentiel commun européen - Session 2018

ÉPREUVE E2 : LANGUES VIVANTES ÉTRANGÈRES

Épreuve 21 : Production orale en continu et de l’interaction

Communication orale professionnelle

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